Effective 5 October 2026
Please read these terms before booking. By booking a call, starting the Honest Line, ticking the box at checkout or using the service in any way, you agree to these terms, including the limits on liability in section 13 and the requirement to resolve disputes through individual arbitration, with a waiver of class actions, in section 16.
If you are in crisis or thinking about harming yourself, do not use this service. In the United States, call or text 988 (Suicide & Crisis Lifeline) or call 911 in an emergency. Elsewhere, please contact your local emergency services or a crisis line in your country.
The Honest Hour (thehonesthour.co) is operated by a limited liability company registered in Wyoming, USA ("The Honest Hour", "we", "us"). Conversations are held with Roberta, the founder of The Honest Hour. You can contact us at hello@thehonesthour.co.
The Honest Hour offers friendly, one-to-one conversations between two adults, by audio call, video call, or through the Honest Line message subscription. It exists to give you a private space to talk and be listened to.
The Honest Hour is not therapy, counselling, psychotherapy, coaching, medical care, mental-health treatment or crisis support. Roberta is not a licensed therapist, counselor, psychologist, psychiatrist, social worker, doctor or other healthcare professional. We do not diagnose, assess or treat any condition, and nothing said during a call or in a message is medical, psychological, legal, financial or other professional advice. Using the service does not create a therapist-client, doctor-patient or any other professional relationship. The service is not a substitute for professional care, and you remain responsible for seeking qualified help for any health, mental-health, legal or other professional matter.
You must be at least 18 years old and able to enter into a binding agreement to use the service. By booking, you confirm that you are. If we learn that a user is under 18, we will end the service and refund any amount paid.
The service is not suitable for emergencies or for anyone at risk of harming themselves or others. If at any point during a call or in a message it appears that you need more support than a friendly conversation can provide, we may pause or end the conversation and encourage you to contact appropriate help. Where we believe there is a serious and imminent risk to your safety or someone else's, we may, to the extent permitted by law, contact emergency services or share limited information needed to protect life. We are not able to monitor messages around the clock, and you should never rely on the Honest Line for urgent help.
This space only works if it is safe for both people in it. You agree not to:
We may end a call or cancel a subscription immediately, without refund, if we reasonably believe you have broken these rules, and we may refuse future bookings.
Calls are booked through our scheduling provider and paid in advance by card through our payment provider. Prices are shown on our website and at checkout, in US dollars. Each call lasts up to 60 minutes and starts at the booked time; if you join late, the call still ends at the scheduled time. Any personal voice note sent after a call is a courtesy and not a guaranteed part of the service.
Refunds are returned to the original payment method and may take several business days to appear.
The Honest Line is a monthly subscription giving you private voice-note and message correspondence with Roberta through the messaging channel we share with you after you subscribe. It does not include calls, which are booked separately.
Calls are never recorded by us. What you share is kept private and is not discussed with anyone else, except where we reasonably believe there is a serious risk to someone's safety (see section 4), where disclosure is required by law, court order or a valid request from authorities, or where needed to protect our legal rights. You are welcome to use a first name or nickname instead of your full name.
To run the service we use trusted third-party providers, including scheduling, payment, video-calling and messaging services, which process limited personal data such as your name, email address and payment details under their own privacy terms. We do not sell your personal information. Because these are internet-based services, we cannot guarantee that communications are completely secure. You can ask us to delete the information we hold about you by emailing hello@thehonesthour.co, subject to any records we must keep by law, such as payment records. Our Privacy Policy explains in more detail how we handle your information and forms part of these terms.
We will listen with care and honesty, but we do not promise any particular result, including any change in how you feel, your relationships, your health or your circumstances. Any decision you make after a conversation is your own.
You choose what to share and how to act on anything said. You agree that you use the service voluntarily and at your own risk, and that you are responsible for seeking professional help where it is needed.
To the fullest extent permitted by law, the service is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of fitness for a particular purpose, and without any warranty that the service will be uninterrupted or error-free.
To the fullest extent permitted by law, The Honest Hour, the company that operates it, and Roberta will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss arising from decisions or actions you take, in connection with the service. Our total liability for any claim relating to the service is limited to the amount you paid us in the 3 months before the event giving rise to the claim.
Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud or for intentional wrongdoing, and some jurisdictions do not allow certain exclusions, so some of the above may not apply to you.
You agree to compensate The Honest Hour, the company that operates it, and Roberta for claims, losses and reasonable legal costs arising from your breach of these terms or your misuse of the service, including recording or sharing conversations without consent.
We are not responsible for outages, errors or data handling by third-party scheduling, payment, video or messaging providers, although we will help you resolve any problem that affects your booking.
If you have a concern, please email hello@thehonesthour.co first; most issues can be solved quickly and informally, and we will try in good faith for at least 30 days before either of us starts formal proceedings.
If we cannot resolve it, any dispute arising from these terms or the service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either of us may bring an individual claim in small-claims court if it qualifies. You and we each waive the right to a jury trial and to bring or take part in any class, collective or representative action.
You may opt out of this arbitration agreement by emailing hello@thehonesthour.co within 30 days of first agreeing to these terms, stating your name and that you wish to opt out.
These terms are governed by the laws of the State of Wyoming, USA, and applicable US federal law, without regard to conflict-of-law rules. This does not remove any mandatory consumer protections you have under the laws of the place where you live.
We may update these terms from time to time. The version in force when you book or renew applies to that booking or billing period, and we will notify Honest Line subscribers of material changes by email or message. If any part of these terms is found unenforceable, the rest remains in effect. These terms are the entire agreement between you and us about the service, and our not enforcing a right does not waive it.